Gertrudes Reis Unipessoal, Lda, owner of the website corkforme.com owns products for sale, and our "e-commerce" services are available for both final consumer (B2C) and professionals/companies (B2B).
For the B2B customer, the value of VAT is calculated at the end of the order, this is because customers outside Portugal will not be charged the tax amount, since this value is requested after receiving the order, according to the country of origin. For clarification, you can send an email to (email@example.com).
These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed on corkforme.com among consumers of the online store.
The "Consumer" must provide us with a valid e-mail address, or the data relating to another form of contact, which are correct and complete, accepting that we can contact him using these data, if necessary.
All products and services sold in the Online Store corkforme.com are in accordance with Portuguese Law.
The Store has adequate security levels, such as a security certificate, however Corkforme.com will not be responsible for any losses suffered by the User and / or by third parties, due to delays, interruptions, errors and suspensions of communications that originate in factors beyond its control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer viruses or resulting from downloading (“download”) through the service of infected files or containing viruses or other properties that may affect the User's equipment.
If for any reason of access error to the online store corkforme.com, you will not be responsible for any losses.
The user undertakes to:
- Provide personal data and correct addresses;
- Do not use false identities;
- Do not use the platform fraudulently.
In order to have the best experience on our website, it is necessary that the user has an e-mail account and that your browser is configured to accept cookies and pop-ups, in order to allow you to enjoy all the conditions of navigation from the store.
Buying at corkforme.com is easy, proceed with the following steps:
- Search for the products you want;
- See related products for you;
- Add the selected products to the shopping cart;
- If you can't buy it, add it to your favorites list;
- Finalize your order;
- Select the payment option;
- Proceed to confirm your order;
- You will then receive your order confirmation by email.
An order confirmation is sent to your email. We suggest that you print it out or download this copy for future reference.
We reserve the right not to accept your order, or to cancel it even after automatic confirmation of your order.
By sending the order form you are accepting the general purchase conditions, as well as other conditions existing on corkforme.com, through links, including the general terms and conditions of use.
The Seller may not process orders in the following situations: when they do not have a sufficient guarantee of good collection; when orders are incomplete or incorrect; or when the products ordered are no longer available. In the referred cases, we will inform you by e-mail that the sales contract has not been concluded and that the Seller has not proceeded with the sale, specifying the reasons for this.
If the products presented in the online store (corkforme.com) are no longer available at the time of their last access or when the seller receives the order, the Seller must inform about the unavailability of them, within 30 days, after receiving the order.
Payment should only be made after our confirmation of availability of the desired item.
If an order and payment have been made for products that are no longer available, the seller will refund the money paid for the unavailable items or replace them with other items with the customer's consent.
RIGHT NOT TO ACCEPT ORDER OR CANCEL PURCHASE
Gertrudes Reis Unipessoal, Lda reserves the right to refuse any order for any reason. We also reserve the right to cancel any order (even if it has already been accepted by us), exempt from liability for any damages or costs in the following situations (among others):
- The product is no longer available / in stock (payments will be returned / replacement with products with the customer's consent);
- The billing information is not correct or verifiable;
- The order is signaled by our Security Systems as an incorrect order or an order susceptible to fraud;
- The transfer for payment of the order was not received by us within 7 working days after the validation of your order;
- If we suspect that the age is less than 16 years old;
- There is an error in the price quote;
- It is not possible to deliver to the address provided.
All orders placed on our platform are paid in advance, by ATM, Mb Way, Bank transfer and / or Paypal. Do not try to pay by any means other than specified, if you do we cannot be held responsible for any loss or damage.
If payment is not made by the chosen method within 5 working days, the order will be automatically canceled.
ABILITY TO CONTRACT
When purchasing products made available by Corkforme, the buyer must be able to contract, in accordance with the law in force.
OBJECT OF CONTRACT
The purpose of the contract is to sell products to any company or national and international majority citizen. The characteristics of the products are described on the respective pages of this website, as well as the particularities of each operation that you can perform in this store.
EXCHANGES AND RETURNS
Corkforme's articles are sent to the customer in their own packaging, so as not to be damaged.
When opening the packaging and verifying that an item is damaged, the customer must contact us by email or phone.
Items can be exchanged or returned within 14 days, provided they are in their original condition. The original packaging must not be damaged and must be in perfect condition.
Items for exchange or return must be returned by registered mail / carrier in their own packaging (we suggest that you reuse the same packaging in which you received the items), always accompanied by the respective invoice.
In return, Corkforme reimburses the customer for the value of the items, except shipping costs. You must indicate the NIB to us for refund, or for replacing the item, with the customer's consent. In the exchanges the postage is supported by the Client.
PRICES AND EXPIRY DATE
The prices indicated on each product are values with VAT included, it is only necessary to add the shipping costs, which are calculated automatically, according to each destination. The prices and conditions indicated are those valid at that time, and are only valid for the duration of the session. In the order confirmation information, before the buyer accepts the transaction, the prices of each of the selected items and the shipping costs applicable to that purchase are clearly specified, as well as the promotions or discounts that are also applicable.
As you can see, when the customer finalizes an order, he will receive in his email address a document that indicates the product (s) chosen (s) and the respective total cost of the order. You will receive a legal sales document with your order.
These prices are valid only at the online store, and may therefore vary from those practiced at the establishment.
The order will only be sent after verification and confirmation of the respective payment.
Orders are delivered by carrier or CTT, within 5 working days in Mainland Portugal, 7 working days for the Islands, 10 working days for Europe and 15 working days for the other countries. These are only indicative delivery times, and we are not responsible for any shipping delays.
After shipping, the customer will be provided with the order tracking number, so that they can track the shipment.
The customer should not receive the order if he finds that the box is not in the proper shipping conditions. The box must not show signs of violation of its contents or of having been crumpled.